Would’ve been 5 star, but....: opiniones de empleados con el puesto de Customer Service Representative en Progressive Insurance

1,0
14 jun 2018
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Pay is decent. They offer some pretty cool schedule flexibility options. The training is paid and actually useful. You will meet some really cool people working the

Desventajas

Unsafe work environment. The open door and non-retaliation policies are pure fiction. Every single person I met there was very kind until we got a new supervisor. He was very abusive and multiple people quit or demanded transfers. I was subject to near constant bullying by this individual and whenI went to HR, the kindness from the rest of the management staff ceased. They began refusing to pay me for hours worked, would hold team meetings without informing me, even got caught outright falsifying details about my calls.....TWICE! If you’re physically or otherwise threatened by a superior, only report it if you are fine with being harassed by the rest of the management staff. Also, it smelled bad and there are wasps swarming every outside corridor.

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5,0
30 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Desventajas

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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