The owner and upper management is terrible. Most of the times, they do not know the situation and will quickly jump into conclusions rather than just asking you directly if a solution has been made yet. They will also lash out at you, and rather than giving any constructive criticism, they will belittle you. It is also clear that they do not appreciate the teachers and students, and the focus is always on the money rather than the education -- even though this is a language SCHOOL.