Not Committed to its Own Inclusion Policies: opiniones de empleados con el puesto de Customer experience clerk en Pierce County Library System

1,0
13 ene 2024
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

You're working for the community! Your hard work makes information more accessible to everyone.

Desventajas

Turnover rate was high which put undue stress on the team. Bad direct supervisor and unhelpful HR (called "Staff Experience"). I am autistic and have several mental health conditions, which made communicating with my supervisor and Staff Experience difficult, despite the fact that they were aware of my conditions. I had to report my supervisor to Staff Experience for going back on their word (which put my job at risk). A small investigation ensued, but ultimately nothing changed. A month later, Staff Experience launched an investigation into my behavior - apparently someone, implied to be my supervisor, had made a negative claim against me. Even though I tried to stand up for myself and argue that I was being accused of something I did not do, I was ultimately fired. I wasn't even given a clear reason as to why I was let go. So beware, especially if you are on the autistic spectrum or have emotional regulation issues. If you are not the picture perfect employee, what you say and do WILL be held against you, and Staff Experience won't do anything to accommodate you.

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5,0
28 oct 2022
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Aprobación del CEO
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Ventajas

Diverse and caring staff with a passion for teen reader engagement.

Desventajas

I am not familiar as I only volunteered here as an unpaid teen volunteer.

2,0
29 ene 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Library system has decent benefits and somewhat competitive wages. Coworkers who are not burned out are interesting people to work with. Sometimes staff provide resources, help or information that highly impact the life of a patron.

Desventajas

Abysmal communication from admin and constant changes to service model and procedures. Unpleasant woking conditions at many of the llibrary locations do to low morale, constant change and loss of astronomy at times. All staff float regionally to multiple buildings and some are not fully trained in emergency procedures or relevant local resources. There is little advancement opportunity and staff spend much of their time floating to various work sites to keep the buildings staffed with barley enough people to be open. Some of the library buildings are not taken care of well. Look forward to flooding parking lots, problems with mold, poor HVAC. Some library locations have chronic behavioral issues that must be delt with daily.

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