Easy work, poor pay, absent leadership.: opiniones de empleados con el puesto de CSR2 en PFS Group

2,0
26 mar 2020
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

The job is easy, training is extensive, and you can market what you learn here to better employers.

Desventajas

Pays 30% less than the industry average for medical billing. The cheapest health insurance plan will cost you >30% of your gross annual income (between premiums and the five-figure deductible) before paying out on any benefits. The corona virus response was two, now empty, bottles of hand sanitizer in the breakroom. No assurances have been offered to employees regarding their job security in at a time where the CDC is recommending self-quarantine. They are remaining open in defiance of the Harris county Stay Home Work Safe order. Three weeks after the CDC recommended working from home where possible, PFS has failed to make any effort towards compliance, despite remotely servicing clients on the East and West Coasts to begin with. I really can't give low enough marks for how the executive team has responded to this historical crisis.

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Respuesta de PFS Group
5y
First of all we are not a medical “billing” company.

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5,0
12 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

New training program is really good, supervisors are really helpful, lots of job aids and extra review time to help learn. The new leadership has changed a lot so we can be remote. Schedule is flexible and supervisors work with you as long as you let them know you need to make up time. If you do your job they leave you alone. Everyone is really nice and my team lead is amazing.

Desventajas

Only con is the pay could be better but my raise was nice. The insurance isn’t good this year. All the other benefits are normal. Everything else is fine, no complaints. The negative reviews about production and leadership are probably coming from people not very good at their jobs. The quota is the same as my last job and not that hard to hit.

5,0
8 mar 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Friendly coworker an management, clear expectations

Desventajas

I don’t have anything negative to say

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