CEO turning it more cooperate than culture: opiniones de empleados con el puesto de Call Center Representative en Navy Federal Credit Union

Went from 2 a week hybrid here to stay with no changes in sight to in the same year emailing that 3 a week is coming in April (mandatory) new performance bonus model. (Easy way for them to give lower graded performance reviews which saves them millions) while we are having one of the best years. Call center is non stop it just got numbing, they want us in there but we are on phones all day it’s pointless for us, we started 2 a week and it’s flu season of course everyone’s getting sick. Discouraging when I got the top performance grade every single year for my numbers and my attendance (no sick days or unscheduled all year every year, show up on time, provided feedback and help new employees) and just got meeting expectations. This new model will create employees that works hard to level down a bit to match what management portrays them as. No longer have the need to try hard anymore since it discouraged half the company.