WAS a good company: opiniones de empleados con el puesto de Customer Service Representative (CSR) en LexisNexis Risk Solutions

3,0
14 abr 2024
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Remote work. Pretty simple work once you learn it.

Desventajas

My raise this year was 50% what I got last year. They did away with CSRs bonuses. I got an excellent review from my manager this year, and I was informed managers got a cost of living increase of over 10k. While they gave "entry level" worker a max of 4%. And cut out bonuses completely.

Echa un vistazo a otras opiniones sobre LexisNexis Risk Solutions.

5,0
26 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

- Flexible work location - Management is loyal in terms of today’s standard - Above average PTO

Desventajas

- Slightly under market pay

4,0
27 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

-Strong product portfolio with best-in-class solutions and a competitive edge that's hard to ignore in the industry - Diverse solutions and flexible pricing models create strong upselling and cross-selling opportunities within the existing customer base - High brand recognition — most financial institutions have used, currently use, or are at least familiar with the company - Consistent innovation keeps the product lineup growing and relevant - Strong culture of internal promotion given the lengthy ramp up

Desventajas

- Compensation and benefits have decreased significantly over the years. Hitting goals has become significantly harder, certain financial bonuses have discontinued, and fewer reps are reaching top-tier performance tiers each year - Internal tools and systems are fragmented, outdated, and poorly organized. Finding the right answer — whether it's a process question or a product detail — can take far too long, and an over-reliance on tribal knowledge creates real productivity drag - The ramp-up period is substantial (~ 1 year to feel somewhat comfortable). Learning the product catalog, navigating internal systems, and understanding industry issues takes considerable time before you're fully effective

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