Customer Service: opiniones de empleados con el puesto de Call Center Representative en Labcorp

1,0
16 may 2017
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Genuinely nice, caring people. I hated to leave them

Desventajas

Unrealistic expectations; you were given 7 days of instruction, but not allowed to take notes home to study. This means you either had to cheat, or have a photographic memory. VERY high turnover with no expectation of success; there is a staffing office here which exists solely to 'feed' more people into the customer service position. It is a situation of using the employees then discarding when they can't keep up with the workload (because they never had a chance to really learn things), which certainly saves money on paying health insurance costs. This seems a shockingly money-wasting way to do business. Just get your employees, TRAIN them right, and keep them. Covance has a very bad name in Greenfield, IN, not just the call center, but among all the departments. My class alone went from 14 people to 4. Does that tell you anything?

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5,0
26 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great benefits and perks especially health screenings

Desventajas

People are toxic and always finding fault

1,0
7 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

It has taught me what I do not want in an employer It gave me experience for way better opportunities It made me realize that being a good worker doesn’t always mean being rewarded

Desventajas

When injured from being overworked and exhausted , they treated me like trash When compassion fatigue hit— they judged and questioned whether I belonged there rather than understood People make up rumors about you even if you didn’t do anything (it’s like a catty high school in there) Having one bad day constitutes you getting pulled in the office to be scolded If you’re a good worker, and you get your stuff done efficiently, they stuff you with more work Many individuals treat the animals like trash and are covered up by management if they are the “favorites” Most of the trainers there are absolutely catty people and will talk behind your back if you’re “too slow” or “not learning fast enough”

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