missed the mark on retail banking: opiniones de empleados con el puesto de Float Teller en KeyBank

3,0
8 ago 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

a few good people who cared, some not so much

Desventajas

bad tech/computer issues across retail locations, effects customer service negatively, training is mostly virtual and varies from how coworker will tell you leaves out important details and proper time to read procedures is often not given, management didnt communicate realistic expectations clearly or standardized enough nor do they have much capacity to listen to employees regarding real issues. impossible to get clear answers around important matters. many angry clients leaving and closing accounts

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5,0
3 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Culture, opportunities, industry leading products and benefits

Desventajas

Internal politics and favoritism blocks talent

2,0
7 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Desventajas

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

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