Great team but no organizational support: opiniones de empleados con el puesto de Family Service Coordinator en KVC Health Systems

1,0
26 oct 2019
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Love my team and the kids and families. Awesome supervisors but they are powerless to help us

Desventajas

-Pay is salaried. It's low for social workers with some experience, but those who apply straight out of college drown in the work. The organizational support is terrible and there are often new tasks or requirements added, without alleviating other duties. I need about 60 hours to do all of my work effectively, with the most support to clients, and to have files in order for the joint commission when my department is fully staffed. I cannot work that many hours. -Workers who improve outcomes with measurable quantitative success are not rewarded for such work and instead are expected to continually carry a heavier load. I also believe KVC could do a better job with DCF to improve and streamline reporting requirements. There are too many types of documentation that duplicate the same work, leading to confusion, wasting time, and failing to document things already documented in favor of doing required visits (which is more important, seeing a child in person to ensure safety and care, or writing the second report that says the same thing as the one you already wrote?) -Benefits are fair but not appropriate for maintaining people who are real professionals. If you want good staff, pay for it and hold then accountable. Turns out competing agencies offer twice the vacation pay, tuition reimbursement, 5% retirement match, full payment of health insurance, etc. Flexible work schedule is not a benefit. It's more like you set your own hours because you have to be flexible to what your clients need. So if you don't want to work nights, too bad. You're working nights. They also try to tell you they won't pay overtime (illegal) or that they won't pay mileage over a certain amount. This leads to people not doing visits because there are not enough company cars. -so much work it's expected you respond to texts, emails and phone calls while driving as long as you don't talk about it. -so much money is wasted on people who falsify documents or are horrible to children. The job would be better done by paying people fairly, and not holding on to terrible employees. If the positions were desired instead of bottom of the barrel, they world have highly desired workers applying and staying.

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Respuesta de KVC Health Systems
6y
We are very sorry to hear about your experience. Caring for our staff is a top priority. We would love to speak with you further. Please email Lindsey Stephenson, Vice President, at lmstephenson@kvc.org to set up an individual time to connect.

Echa un vistazo a otras opiniones sobre KVC Health Systems.

5,0
21 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

KVC has been a rewarding place to work. I have a supportive supervisor, great coworkers, and genuinely enjoy the work I do. The team environment makes a big difference, especially in a setting that can be challenging at times.

Desventajas

This position definitely requires a strong, adaptable nurse due to the behavioral and psychiatric needs of the patients we care for, but it is meaningful work and has helped me grow both personally and professionally.

5,0
13 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Culture has transformed dramatically from toxic to accountable, clear, and kind over a decade Strong leadership development (Gallup, Dare to Lead frameworks) Weekly 1:1 supervision means employees know their supervisors well Real internal mobility entry level to director is achievable based on work ethic Mission-driven workforce, people genuinely care about the kids and families they serve High retention most people want to stay and grow within, even when their current role isn't ideal, they will move positions to stay Respectful, psychologically safe environment all opinions welcome Excellent medical/dental/vision benefits; decent 403b match Positive social environment with systems that naturally filter out toxic behavior over time Competitive pay within the nonprofit/mental health sector

Desventajas

Pay is significantly below for-profit market rates. nonprofit pay scale is a real tradeoff Director role is highly unstructured can feel chaotic, especially in 24/7 locations requiring after-hours work Toxic employees can linger too long the kindness and grace extended to everyone delays removal Some employees stay in roles that aren't a good long-term fit simply because they love the culture Heavy meeting load at director level can crowd out focused, strategic work

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