Ventajas
Remote work, coworkers can become your closest friends, equipment supplied
Desventajas
you essentially do not need any nursing skill or degree to do this job because everything you are allowed and required to say to patients is provided to you via script- and if you do not follow said script, you will be coached. There is no use of clinical judgement or nursing knowledge.
Typical day: calling patients who were "enrolled" into the program (most of the time unknowingly) and ask them questions. Deal with meeting metrics of your own, navigate inbound calls being returned, manage the almost daily program updates that come from multiple different management roles. Constant focus is on the wants/needs of "the client" and not actual patient feedback.
zero job security. At the drop of a hat your project could lose its contact and you're out of luck. Benefits are hit or miss as well, you can pay for the highest quality ppo plan and the employer still won't cover all medications.
Hardest part of the job: being yelled at by patients over the phone nearly daily for the required language we must use, for the excessive amount of calls we're required to make to them, for not being an actual resource to them.