2,0
11 feb 2022
Empleado actual, más de 3 años
Tuggerah
Recomendar
Aprobación del CEO
Perspectiva de la empresa
Ventajas
Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.
Desventajas
Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.