good place to work: opiniones de empleados con el puesto de Customer Service Representative en HealthPartners

Work/life balance, benefits, salary, managers, culture, purpose, human-driven goals, integrity, engagement, teamwork, compassion, health. Working from home for 5+ years has improved anxiety, wellness, and life balance. Not all jobs can be done remotely, but for those that can, it is a priceless benefit it itself to be able to be productive & undistracted. My team collaborates wonderfully all day despite the distance - they feel like family to me. I love the focus on improving the community. I love the integrity - HP actively fights racism, sexism, bigotry, bullying, & has been going out of its way (especially in the last 5-6 years) to continue to fortify its culture and create a truly diverse workplace. It's paying off. 15 years ago mid- to high-level teams were mostly Caucasian, and today, the teams I collaborate with at senior and mid- levels are culturally/religiously/racially diverse, gender balanced, welcoming, and always include differently-abled colleagues. I really love my job and with 20+ years at HP in many roles (at 3-4 levels), I know the culture well enough to state these things with complete confidence.

More work than workers! But for me this is a "pro".

Great managers and teams Decent pay Good benefits

Upper management is too busy on the numbers and does not focus on our capabilities (without being in 10 places at once) which is causing burn out with lower level employees. They worry so much about how much more and faster their workers can work without actually working with us and asking what is wrong from our point of view. They recently changed our benefits. PTO is not a given bank anymore and what was once a separate bank for Holiday and Dr. Time, it's now all PTO accrual and using only PTO for all three - this really messed up people's plans. 401k match was decreased this year by an overall .5%.