Client Service Representative: opiniones de empleados con el puesto de Client Service Representative en H&R Block

3,0
9 feb 2017
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

client service experience will vary depending on the location

Desventajas

not flexible with the schedule during tax season for part-timers expected to call every clients from previous year tax season must take tax course and pass to work for the company

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5,0
30 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

A very good environment for employees

Desventajas

I did not note any cons working here

3,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexible availability. Path for promotion is obvious and quantified.

Desventajas

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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