Technical Support: opiniones de empleados con el puesto de Technical Support en GoEngineer

Great reseller to work for. A lot of recognition in the marketspace for our support and value-add so selling is much easier than for typical VAR's

Needs better onboarding process to help sellers hit the ground running faster.

6 weeks of PTO and decent health insurance. $400 HSA contribution per quarter.

I’ve worked 10 years in corporate sales and his company has the worst crm data hygiene I have ever seen. Little to no context in contact outreach. Also there isn’t really an organized knowledge base to effectively answer technical questions. When you show up, you’re given a blank onedrive to fill out on your own with templates, scripts, and product information. There really isn’t time to be creating your own knowledge base and SOPS. The base salary is low but thought it could be tolerable for a well established company with reliable processes.