Private Equity–Driven Restructure With Little Regard for Employees: opiniones de empleados con el puesto de Inker en Custom Ink

1,0
7 ene 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work-life balance (prior to layoffs)

Desventajas

Leadership executed a deeply misleading and poorly managed “restructure.” A new 6–9 step sales methodology was rolled out in phases, yet reps were graded on all steps in live calls before being trained on them. Managers were still learning how to score the rubric, resulting in failing evaluations for criteria employees had not been taught. After rolling out raises, increased incentives, expanded benefits, and a highly publicized sales contest, the company abruptly issued a layoff warning and canceled the required training and role-play session the same day. Severance had already been significantly reduced beforehand. The company is backed by large institutional/private equity ownership, and decisions appeared driven by cost-cutting and optics rather than employee development or ethical change management. The process lacked transparency, fairness, and basic operational integrity. Employees were asked to commit to new standards without being given the tools to meet them, then were treated as disposable. Proceed with extreme caution.

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Respuesta de Custom Ink
3mo
Thank you for taking the time to share such a detailed reflection on your experience. We are glad that you enjoyed a positive work-life balance for much of your tenure, and we sincerely appreciate the five-plus years you spent as an Inker. Regarding the sales methodology rollout, our intent was to introduce a consistent framework and use call reviews as a baseline coaching tool. The scoring was designed to help both Account Executives and their leaders identify development areas and strengths. We recognize, however, that the feeling evaluated while everyone was still learning the new methodology may not have felt as supportive as intended. While organizational decisions are often made to ensure long-term sustainability, we recognize that the way these changes are managed has a profound impact on our people. Your feedback regarding communication, fairness, and the need for better tools is invaluable as we reflect on how to best support our teams. We’re grateful for the time you spent here and genuinely wish you the best moving forward.

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5,0
24 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Friendly staff and flexible hours made for pleasant work environment

Desventajas

The commute was too great

1,0
26 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good benefits and diversity initiative at the time.

Desventajas

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Respuesta de Custom Ink
1d
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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