Ventajas
Personally, most of the people on my team are pretty helpful and are willing to work with you and the customer. The transparency during meetings is nice, and something that I have never seen provided from a business I've worked for. The ability to be able to connect with your customers and get them what they want and need is perfect for someone who overall just wants to be helpful. The benefits are okay, not great, but they work for the current environment. The remote work is great as it allows us who are in other states to work for the company and it not require us to be in an office or dealing with Covid shutdowns. Overall, minor improvements could really improve the work experience.
Desventajas
The insurance isn't a full coverage option without the employee paying in a good amount. Hiring more CS agents within the States to ensure all customers are handled in a timely manner and professionally. Listening to what the employees throw forth as advise during company meetings or making them feel heard, rather than it being thrown into the void.