They lost their way going into "wartime": opiniones de empleados con el puesto de Manager en Upwork

2,0
29 oct 2020
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, swag, compensation. There are many people who are great to work with.

Desventajas

Upwork used to be a great place to work. It was filled with happy people, happy teams, and happy leadership. The environment and culture was positive and infectious to the point where everyone enjoyed coming to the offices to bond. Then something happened. I don't know whether it was the fact they went public, a change in leadership, or they just plainly lost their way. It went from an empathetic, family friendly atmosphere to this hostile environment, they call "wartime" now. Since this change, people became overworked, forgotten, taken advantaged of, and untrustworthy. I'm one of the lucky few that left on their own accord, but many who had been there for years and contributed so much of themselves to a company they thought cared, have been put out to pasture unceremoniously. I saw teams re-org'd when there wasn't any reason to do so. So many people who won't say anything, out of fear, were betrayed and basically told to either take it or leave it. Many did leave and were paid out, and many stayed because they had no other choice. Certain departments that you're supposed to trust became this unknown entity that would push people out the door if you didn't agree with their practices or the powers that be. It certainly was not a reflection of the glowing reviews you may see, but I do hope things change for Upwork. They did not start out bad, but have definitely lost their way.

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Respuesta de Upwork
5y
Thank you for taking the time to post a review. I'm sorry to hear you felt this way when you decided to leave. It certainly has been a time of change for us, and while the majority of our team is excited about the future, I understand that isn't true for everyone. Please email me directly if you are open to discussing your feedback more specifically - I would welcome the chance. No matter what, I hope that you find a great home at your next company. -zoe

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5,0
25 feb 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great people, very approachable, interesting problems

Desventajas

A lot of short term thinking and near future optimization

1,0
7 nov 2025
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

It's remote, and most ICs are talented and kind.

Desventajas

Oh my, there are so many clowns at this company—nearly all of them in leadership. Mostly executive cronies from dinosaur companies like CareerBuilder and Yahoo, who are out of touch with the tech industry at large. This hysterical leadership shifts strategy every 3 months or so, resulting in whiplash for their poor staff as well as frequent layoffs and reorgs. In my time at this company, I’ve seen nearly every -ism you can imagine, frequently and repeatedly: racism, cronyism, sexism, and nepotism. The business model exploits freelancers, essentially offshoring work for clients (cheap global labor) while the company takes a hefty share via predatory fees, which are the majority of record company profits. Unfortunately, AI will cannibalize many freelancer jobs on the platform. Although the company is delusional in its own “native AI” progress—their models are unusable slop despite huge investments—other companies will likely provide useful tech in the near future, particularly agentic AI. I could go on, but the bottom line is that this is a grossly unethical company you should avoid if you can. I’ll also add that many of the positive reviews here are from USERS of Upwork, not EMPLOYEES. This results in a falsely positive, rosy view of a toxic company. I wish Glassdoor had a filter that could address this for people considering employment at Upwork. Their rating is likely closer to a 2.7 if those irrelevant reviews could be excluded from the data set.

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