Customer Service Agents: opiniones de empleados con el puesto de Customer Service en TTEC

5,0
2 jul 2015
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The job is great, yes it is call center work but I do it from the confort of my home.. i Can work in shorts PJ's or even sweat all depends on what i want to wear that day... Don't even need to do my hair or put on make up after working many years in B&M i love being able to work from home.

Desventajas

yes some of the customers are mad when they call in but if you know cusotmer service you make that a challenge to make that customer happy when they are finished with their call

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5,0
26 ago 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good company good benefits jjbbbb.

Desventajas

Pay is low for the work load

avatar
Respuesta de TTEC
9mo
Thank you for sharing your feedback. We’re glad to know you valued the company and benefits, and we also take note of your comments on compensation. We appreciate the time you spent with us and wish you success in your future career.
1,0
30 abr 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The opportunity to work remote is the only pro.

Desventajas

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Respuesta de TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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