Save yourself this job: opiniones de empleados con el puesto de Insurance Agent en TTEC

1,0
5 mar 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The position offers remote work and consistent pay. It can provide experience for someone new to insurance customer service.

Desventajas

The work environment can be stressful, with high call volumes and pressure to maintain strict performance metrics. Training and support were sometimes limited, making it challenging to troubleshoot issues or keep up with the tools and systems. Management expectations could feel inconsistent, and work-life balance was difficult to maintain at times. The remote setup can feel isolating, and employee recognition was minimal.

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Respuesta de TTEC
2mo
Thank you for sharing your experience and for your time with TTEC. We’re glad you appreciated the opportunity to work remotely and gain experience in insurance customer service. We also take your feedback seriously, as it helps us identify ways to strengthen training, support, and overall employee experience. We wish you all the best in your future endeavors.

Echa un vistazo a otras opiniones sobre TTEC.

5,0
2 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good atmosphere with nice people

Desventajas

- fully onsite work - hard to get promotion

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Respuesta de TTEC
1d
Thank you for sharing your feedback and for your time with TTEC. We’re pleased to hear you enjoyed the positive atmosphere and the people you worked with. We also appreciate your feedback regarding onsite work and career advancement opportunities. Input like yours helps us continue evaluating and improving the employee experience. We wish you all the best in your future endeavors.
1,0
30 abr 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The opportunity to work remote is the only pro.

Desventajas

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Respuesta de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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