No longer recommended - Really gone downhill: opiniones de empleados con el puesto de Customer Care Specialist en ING

2,0
11 feb 2022
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.

Desventajas

Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.

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5,0
25 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

good team with significant learning opportunities for recent graduates.

Desventajas

long hours, lack of transparency around full time hiring.

4,0
22 mar 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Good culture and environment to be in, wfh policy

Desventajas

Too many management changes happening

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