Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Workiva en mar 2023
Entrevista
There were 4 interview rounds in total. One with the recruiter, one with the hiring manager, one with the director of CS and finally a panel presentation interview of 20 min. Very open and friendly people with a transparent and honest way of communicating. The interviews were super natural, yet questions were deep and challenging. I personally really liked this combination of humanity and professionalism. They want to make sure that the new colleague is a good fit for them and, of course, whether you have talent and the necessary skills. Overall, the process took a little long, but for a good reason, because it made sure that the candidate and the company were a match. I am very satisfied with the process and am very thrilled about the offer!
Preguntas de entrevista [1]
Pregunta 1
How do you celebrate success? How do you handle frustration? How would you messure customer success?
Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 meses. Acudí a una entrevista en Workiva (Ámsterdam) en feb 2025
Entrevista
1) Filling out a questionnaire along side your CV, which is standard industry questionnaire.
2) Chat with a Recruiter - Its mainly to gather first hand what experience you have, the targets you worked with and your expectations.
3) Interview with the Hiring Manager, to understand what your qualifications are, if there is a language requirement they will most likely test in this call. Also just to understand how you will work together.
3) Is a panel interview with hire mangement and the hiring manager. You will need to prepare cases and they really want unterstand your thinking as a CSM and what decisions you will make.
Preguntas de entrevista [1]
Pregunta 1
Prepare a case around Google, they really wanted to understand how I determine the premium service for google as an important Enterprise client.
Envié una solicitud electrónica. El proceso duró 6 semanas. Acudí a una entrevista en Workiva
Entrevista
4 stage process.
1. With hiring manager.
2. With Director
3. With team
4. With Panel
Interviews 1 and 2 were straight forward. Pretty informal which is great but unstructured. Interview 3 questions were abit all over the place. A lot of questions were not relevant immediately relevant to the role. However the interviews were nice and friendly. One interviewer was a little quiet and the other was doing most of the heavy lifting.
Seems like they look for more of a culture fit than the right person. Good communications during process but 4 stages for a CSM role is out of order. Between each stage was about 2-3 weeks which is not the norm for SaaS. Pleasant experience with the team but the timeliness really did leave a bad impression. A stage in they did decide to switch up the process.
Envié una solicitud electrónica. Acudí a una entrevista en Workiva (Ámsterdam) en mar 2023
Entrevista
The recruiter was late for the interview and immediately after appearing said that they have 2 candidates for this role who are at the final stage and about to accept the offer. I was curious why someone is advertising if the role is almost taken. He also said that he needs to check with the hiring manager if extra language that wasn't listed in the Job Description is needed. He then promised to return back with update the other day and it never happened. Very weird attitude towards the candidates, as people are dedicating time to talk to you, preparing for the call. It is not coming across that you are a valuable person for them at all.
