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      Búsquedas relacionadas: Opiniones sobre Workiva | Ofertas de empleos en Workiva | Sueldos en Workiva | Beneficios en Workiva
      Entrevistas de WorkivaEntrevistas para el puesto de Customer Success Manager en WorkivaEntrevista de Workiva


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      Entrevista de Customer Success Manager

      27 ago 2019
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia negativa
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Workiva en ago 2019

      Entrevista

      I applied for the Customer Success Manager and was immediately reached out to by one member of the Talent acquisition team for a phone interview. After the phone interview I then was reached out to by another talent acquisition member to schedule a second interview with an employee inside of their Customer Success team. I had a technical issue with that interview and was unable to get in contact with the recruiter for a couple of days and was eventually able to send a message to whom I interviewed with 2 days after the interview. I then was contacted by the 2nd recruiter a week later to set up a series of 6 online interviews. Each interview went well as I have experience is this type of role. After the interviews I sent the recruiter a message thanking her for setting up the interview and have yet to receive any feedback a week later. I am actively looking for jobs and really enjoyed learning more about this company, but I have no idea based on the pattern of communication what the next steps will be. I understand that it is difficult to manage the hiring process for many positions at once, but the overall lack of clarity to the steps of the hiring process are very discouraging.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you define customer success
      Responder pregunta
      2
      avatar
      Respuesta de Workiva
      6y
      We appreciate you taking the time to provide feedback. We strive to provide timely communication to all applicants so it is disappointing to hear about your experience. If you would like to discuss this further, don't hesitate to reach out to talentacquisition@workiva.com

      Otras opiniones sobre las entrevistas para el puesto de Customer Success Manager en Workiva

      Entrevista de Customer Success Manager

      17 feb 2026
      Candidato de entrevista anónimo
      Ámsterdam
      Sin oferta
      Experiencia positiva
      Entrevista normal

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 meses. Acudí a una entrevista en Workiva (Ámsterdam) en feb 2025

      Entrevista

      1) Filling out a questionnaire along side your CV, which is standard industry questionnaire. 2) Chat with a Recruiter - Its mainly to gather first hand what experience you have, the targets you worked with and your expectations. 3) Interview with the Hiring Manager, to understand what your qualifications are, if there is a language requirement they will most likely test in this call. Also just to understand how you will work together. 3) Is a panel interview with hire mangement and the hiring manager. You will need to prepare cases and they really want unterstand your thinking as a CSM and what decisions you will make.

      Preguntas de entrevista [1]

      Pregunta 1

      Prepare a case around Google, they really wanted to understand how I determine the premium service for google as an important Enterprise client.
      Responder pregunta

      Entrevista de Customer Success Manager

      2 ago 2024
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia negativa
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 6 semanas. Acudí a una entrevista en Workiva

      Entrevista

      4 stage process. 1. With hiring manager. 2. With Director 3. With team 4. With Panel Interviews 1 and 2 were straight forward. Pretty informal which is great but unstructured. Interview 3 questions were abit all over the place. A lot of questions were not relevant immediately relevant to the role. However the interviews were nice and friendly. One interviewer was a little quiet and the other was doing most of the heavy lifting. Seems like they look for more of a culture fit than the right person. Good communications during process but 4 stages for a CSM role is out of order. Between each stage was about 2-3 weeks which is not the norm for SaaS. Pleasant experience with the team but the timeliness really did leave a bad impression. A stage in they did decide to switch up the process.

      Preguntas de entrevista [3]

      Pregunta 1

      How do you communicate with others.
      Responder pregunta

      Pregunta 2

      Do you prefer to work part of a team or by yourself.
      Responder pregunta

      Pregunta 3

      How would you improve the team
      Responder pregunta
      4

      Entrevista de Customer Success Manager

      27 mar 2023
      Candidato de entrevista anónimo
      Ámsterdam
      Sin oferta
      Experiencia negativa
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. Acudí a una entrevista en Workiva (Ámsterdam) en mar 2023

      Entrevista

      The recruiter was late for the interview and immediately after appearing said that they have 2 candidates for this role who are at the final stage and about to accept the offer. I was curious why someone is advertising if the role is almost taken. He also said that he needs to check with the hiring manager if extra language that wasn't listed in the Job Description is needed. He then promised to return back with update the other day and it never happened. Very weird attitude towards the candidates, as people are dedicating time to talk to you, preparing for the call. It is not coming across that you are a valuable person for them at all.

      Preguntas de entrevista [1]

      Pregunta 1

      What is important for you in your career.
      Responder pregunta
      2

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