After I sent in my CV and cover letter to the hiring agent who posted about a "confidential client" who had this job. A few days later I spoke with her and we had a 90-minute conversation about my background, experience, and qualifications. I had an interview set up for the following week, went and had a very good discussion with the head of the company and another guy. I was there about 75 minutes, they had about 10-12 questions which ranged from job-based personality and temperament to basic computer and network knowledge and server management. I liked the responses they had for my questions as well, the whole seem thing sounded like a good fit.
I was asked then to "reply to" two helpdesk email questions, and sent those responses back within a day.
Then they asked me for a helpdesk call simulation, which went as well as it could when the "non-technical user", unprompted, gave me the IP address of the printer he was trying to connect to. I'm sure I wasn't supposed to have that information given so easily to me by a "non-technical user". I did have to use my own tool to remote into his computer, they weren't able to give me the ability to use theirs apparently.
I then waited for more than 2 weeks for some kind of feedback to come, even though the hiring agent kept telling me that she felt I was going to get an offer from them. When it came, it was an offer for a service desk position that still contractually required me to have a car, and paid well below their stated salary range for the position I applied for. A further discussion suggested that they'd like to move me to the job I actually applied for, but the employment contract wording gave no indication of that, nor did it suggest that any change of job might result in an increase of pay.
