Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Verizon (Alpharetta, GA) en nov 2016
Entrevista
Did application and received an email about 2 weeks later to take assessment, 2 days later received an email to schedule a phone interview. Passed the phone interview and scheduled a face to face interview for 2 days after, received a phone call exactly a week later with job off. Interview was pretty much just like any other interview, going over job background and experience. Also included a role play with selling a product to a customer and dealing woth angry customers as well as customer retention.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a difficult customer. Answer in STAR method
Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Verizon (Cincinnati, OH) en may 2026
Entrevista
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Preguntas de entrevista [1]
Pregunta 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Preguntas de entrevista [1]
Pregunta 1
Tell us a time where you overcame an obstacle and how
