I was contacted by a recruiter at Randstad for an interview. There was no preliminary phone interview, and when I went in for my in-person I learned that this was the first and final interview. This was relieving yet a bit nerve wracking. Make sure to have well-thought out reasons of what interests you about Vanguard and what the company does. Two behavioral questions; one customer service related and the other how you handle obstacles and overcome them. There was also a case study. During the interview, my interviewer said I would be a "perfect fit" for the company. Companies want to make sure your personality would mesh well with other employees. I am a friendly, upbeat person who tried to be as professional as possible and this must have really worked for my benefit. Overall an easy and pleasant interview experience. Offered the position the next day.

Interview went as if they were ready to hire on the spot. Questions were very easy, and the interviewer was nurturing if you went off tangent. Basically wanted to make sure you got the job assuming you were qualified and not arrogant.