1. Online application 2. Telephone interview -- came on Friday in the week after the online application closed; lasted for 20-30 mins; some criteria addressing questions were asked again in phone interview; 10 mins after the phone interview, got advised of being successful and group interview in the following week. 3. Group interview: composed of 4 sections: group activity, interview, role play, typing and personality assessment; lasted for 2-2.5 hours; 4. referee details; came within 5 working days after the interview 5. pre-employment functional assessment: came one week after providing referee details 6. offer: came one week after the functional assessment