After the initial application, there was one telephone interview followed by one in-person interview. The telephone interview tested my motivation for joining the company and what I love about the brand. The final interview focussed more on experience and what skills would make me suitable for the role. Some stores have an assessment centre as part of the application process but I have not sat one.

The interview process consisted of a group interview with four candidates present. There were two staff members conducting the session, including a manager. The session began with a short introduction round where each candidate presented themselves. We were then given group tasks and situational exercises. These involved discussing different scenarios and explaining how we would handle them in a retail environment. The focus seemed to be on teamwork, communication, and problem-solving skills Overall, the interview was interactive and centered around collaboration and how candidates approach customer service situations.