Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en USAA (San Antonio, TX)
Entrevista
Phone interview which lasted about an hour or so, then got an invite for person interview in the San Antonio campus a couple of days. Got an offer via email two days later after of course you get your drug screening and background check passed. Average difficulty level on the interview, nothing you wouldn't expect for a customer service job. Overall easy process.
Preguntas de entrevista [1]
Pregunta 1
Tell us about a difficult customer situation and how did you handle it?
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en USAA (Tempe, AZ)
Entrevista
Easy phone interview, Easy face interview, quickly hired as at that time they were making offers to just about everyone. Had to submit to fingerprints and gruling background checks, then went through a 2 week class to study and take the insurance license test for about 25 states.
Envié una solicitud electrónica. Acudí a una entrevista en USAA (Tampa, FL)
Entrevista
A lot of ice breaker questions - the intent is to get to know you.
Followed up with your typical "Tell me about a time when..."
At the end a quick summary and then you have the time to ask questions.
Preguntas de entrevista [1]
Pregunta 1
Innovation, sales and overcoming objections, upset customer and multitasking. Wording is easy. OK to ask verifying questions and/or take notes.
A big focus is on sales - need to prepare for that and have a really good example.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en ene 2016
Entrevista
Online questionnaire, in-person interview with 2 people who started in my position and have moved up. It was a little strange because one of them made a comment about how long it took to get to where he was.
Preguntas de entrevista [1]
Pregunta 1
How would you recommend other lines of business to someone who called for banking needs?
