Envié una solicitud electrónica. Acudí a una entrevista en USAA (Phoenix, AZ) en feb 2015
Entrevista
Filled out application online and took assessment test. Received email for phone interview, conducted phone interview with recruiter and was provided details of job. Was told that I would be contacted in a couple of days if selected for the position. It was a positive experience. It is a good company.
Preguntas de entrevista [1]
Pregunta 1
Describe an experience where you had to overcome a hostile customer on the phone.
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.
