Applied online, and soon received a request to complete an online assessment. The assesment is done through a third-party vendor and is comprised of basic skills questions designed to discern whether you have a half brain or more. Also there is an online call-center simulation complete with a computer screen dashboard and audio of callers. Soon after this, I received an automated email indicating my application was incomplete and terminated. Then I received a voicemail from a recruiter telling me that was inaccurate and to please follow through with the application process and we could schedule a phone interview. Did the phone interview and was told that she would run it by the hiring board in the upcoming meeting and then let me know whether they want to do a full interview. She called me back and told me they wanted to interview me and would fly me to Dallas. At the interview there were two managers. One asked questions mostly, and the other typed my responses in a desktop. The format was ok. The interview process seems a little bit top-down in it's design - as in I imagine they probably feed the typed data into some kind of spreadsheet and then a whole hiring board selects the candidate based on scores. Just my hunch but certainly I could be wrong. One quirky thing that happened: The room we were in had a conference call telephone and an outside call rang in on it twice. The two managers looked at each other dumbfounded as to why a call would be ringing on this line. They answered the calls (on speaker) and it was a woman on a cell phone trying to call USAA Auto Insurance Claims to give her account of a motor vehicle accident she witnessed. They tried to forward her call but it rang back in on that phone. I felt good about myself not missing a beat in the conversation, even though the interviewers seemed quite thrown off.