Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en feb 2014
Entrevista
Applied online via USAA website. Finally made it to phone interview after applying for numerous positions. I was sent an assessment email about a week after applying. The following week received an email for phone interview with recruiter, which told me she would call at 2 pm the following Saturday. I was available and waited by the phone, unfortunately my cell phone didn't ring, but I received a voicemail notification. It was the recruiter, so I immediately called back. She answered and I explained what happened, she said no problem and we got started with the interview. We went over my background and she told me about the company benefits and salary. She asked if I were prior military or military spouse. I told her my husband had served. She asked if I had any experience up selling products. I told her yes and about the experience. She asked me to give her an example of a situation inwhich I tried to sell a product to a customer and they initially declined and how I was able to change their mind. Being that my experience was a service first job, I didn't have an experience like that to share and relayed that to the recruiter. So, to end the interview she said she would pass along resumes to the manager and they would make decisions on the following Monday as to who would get face to face interviews. I thanked her and we ended the call.
I knew from other reviews that the recruiter made the decision as to who moved further. She lied about that...I logged on to their website to check my status on Sunday and it said 'rejected in interview'. Don't know why the lie was necessary, but oh well. It's funny because their so called values are Service, Loyalty, Honesty, and Integrity. It should be more like sales, dishonesty, and maybe service, hahaha!
Preguntas de entrevista [1]
Pregunta 1
Give me an example of a time when a customer initially declined a sale and describe how you we able to change their minds...
conducted a phone interview followed by in an person interview. mass hire, conducted orientation with a large group of people from various departments. From start to finish roughly a 2 week process.
Envié una solicitud electrónica. El proceso duró más de 1 semana. Acudí a una entrevista en USAA (San Antonio, TX) en jun 2015
Entrevista
Interview process was fairly simple. After initially applying I recieved a phone call 2days later from their HR department in which they conducted a light screening to see if I would be a good fit for the role. After getting the ok to proceed to the next step. I was told I would have a phone interview later that week with a hiring manager. This interview was also pretty simple. It consisted of your typical customer service interview questions (i.e. "Name a time when you had to deal with an angry customer, what was the situation, and what did you do to diffuse the situation?"). Overall the interview lasted about 30mins and once I was done they immediately informed me that they would like me to come in and meet in person with a department manager for one final round of interviews. This interview was alot tougher then the 1st call. When i arrived, i was told i would be interviewing with 3 managers as apposed to 1. This initially made me nervous a little but I play to win, so I put my game face on and got myself mentally prepared. This interview had alot behavioral type interview questions and focused on sales alot more.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en may 2015
Entrevista
Applied online,
Received email 6 days later
5 days after I completed and passed assessment,
I received email scheduling phone interview the following Friday, but I had to reschedule for Monday the following week.
At this point I had successfully passed round 1 of interviews with recruiter. I was then, prompted to complete background check and drug test. I am scheduled for an interview with a Hirng Manager.
