Hiring Process very easy but there is a lot to learn - Dispacth Roadside Assistance Summary: Perform dispatch demergency road service calls, for commercial vhicles Trucks, Trailers, RV, Bus and Heavy Equipment Machinery breakdown includes mobile onsite truck repair, towing, accident recovery, commercial tires coordinate shop work and follow up and abandoned vehicle recovery using assigned skills correctly as trained. Present to the customer a professional self image and Company image through excellent service, safe operation, and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect. Smile and enjoy your job! You are a "Hero of the Highway"! Essential Duties and Responsibilities include the following. Other duties may be assigned. Job Description Competencies: To perform the job successfully, an individual should demonstrate the following competencies: - Good telephone and computer skills include the ability to search online for vendors and service providers, This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company. - Problem Solving - Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. - Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision- making process; makes timely decisions. - Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Planning/Organizing - Uses time efficiently. - Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. - Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. - Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. - Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. - Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. - Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Other Skills and Abilities: A general understanding of vehicle mechanics, or the ability to make minor repairs to Trucks, Trailers, RV, Bus and Heavy Equipment Machinery. - Sales Consultant Positions available in all States. Potential candidates must be motivated and ambitious--what you earn is based on the amount of effort you put in! Heavy Duty Truck Service knowledge required. Our Sales Consultants will rely heavily on telemarketing/cold-calling and emailing in the early stages of the job until your customer base is built up. Interpersonal and customer service skills are required. Previous knowledge of Microsoft Word, Excel and Outlook are also necessary. This is a full-time position. Interested applicants, please send your resume to the email address provided. We look forward to you joining our rapidly growing staff! info@tripletplus.com