Envié una solicitud electrónica. Acudí a una entrevista en Transport for London en nov 2025
Entrevista
The recruitment process is multi stage as you probably know by now.
Online exams > Classroom based exams at one of their offices > Role play > Scenario Based interview.
The best preparation is to just be confident in yourself.
The classroom based exams aren't too difficult in my opinion, just make sure to read and pay attention to instructions.
The role play is the most "difficult" part in my opinion, take your time listening to the actor, try and stay calm and if you feel yourself beginning to panic, stop what you're doing, go to the side and "read your notes" as they are pretty lenient regarding this. Reset yourself and go get em champ.
Preguntas de entrevista [1]
Pregunta 1
The final thing they asked me in the scenario based interview is:
What makes a good customer service to you?
Submit Application
Stage 1 Online Assessment (Mathematical test, Problem solving etc…)
Stage 2 In person Assessment (Papers)
Stage 3 In person Roleplay (Actor will come in and you have to roleplay. Different scenarios can occur.) and interview if successful
Preguntas de entrevista [1]
Pregunta 1
For the Stage 2 Assessment, you will be given papers with questions. The papers will be timed. You will have a basic literacy test and will check to see of tickets are valid. The final part will be about the tube map, train times and the zones.
Envié una solicitud electrónica. Acudí a una entrevista en Transport for London
Entrevista
There is simply no way that your customer service personnel at the stations have undergone the same online assessment process and the assessment centre. I am now convinced the only way of securing this role, or any other role within TFL, is through personal connections – knowing a friend, a friend's friend, someone's son, daughter, and so forth that works there - entirely non-inclusive.