Thank you for taking the time to share your experience. We appreciate your feedback and understand that a smooth, transparent hiring process is important for all candidates. We strive to ensure that job descriptions accurately reflect the role, including customer success elements currently outlined in the posting. That said, we recognize how important it is to have clear conversations about expectations throughout the interview process, and we’ll continue to refine our approach to make sure candidates have a complete understanding of the position. Helping candidates understand our hybrid work policy is an important part of the process, as we want to ensure the best possible match between the role and each candidate’s personal needs and requirements. Our goal is always to provide clarity so that both the company and the candidate can make informed decisions about long-term success. We also value efficiency in our hiring process and regret if the timeline felt longer than expected. We appreciate your interest in TransImpact and wish you the best in your career journey. Sincerely, Berkley Stafford, CEO