Thank you for taking the time to provide feedback on your interview experience at Trail Appliances. We apologize for any confusion or frustration you experienced during the process. We are sorry to hear that you felt the communication was lacking. We strive to keep candidates informed throughout the hiring process. For this position, we worked with recruitment agencies, and it seems there may have been a lapse in communication on their end. We will address this with the agency to ensure better coordination and timely updates for candidates in the future. It is important to us that all candidates receive feedback on the outcome of their application no matter the result. Regarding the presence of the current manager during the call, we understand how this could create discomfort, especially if it made it challenging for you to answer fully. Our intention in including them, was to provide the most accurate information about the role to applicants. We also regret that the interview questions did not align with the role's requirements as you understood them. We are committed to refining our interview process to better reflect the skills and attributes we seek in candidates. Thank you again for your candid feedback. We appreciate your interest in Trail Appliances and wish you the best in your future endeavors.