Solicité el puesto en persona. El proceso duró 2 días. Acudí a una entrevista en TP (Indore) en ago 2024
Entrevista
For the interview there are three round first round is hr round it's very you have to introduce yourself to hr and basic interaction after they will select you for the next round the second round is assessment test round for example i was there for the customer service profile so my assessment test is according to voice related pronunciation, grammar and thought process that's all after i passed my assessment test they will send you for the ops operation round in this round you have to meet the manager for the particular process and introduce yourself properly and manager will ask you some questions like you have to speak for 1-2 minutes about the topic manager give you before manager give you the topic he/she ask you to decide the topic and if he/she find the topic not interesting so they tell you the particular topic to speak and ask some questions: why want to join tp? why do you want to work in bpo sector and asking about some customer service related questions and also the mail crafting as a customer service executive
3 Telefonate und 2 Test.
Die Mitarbeiterin hat mir vorher gesagt welche Fragen(nicht alle aber 2/3) sie stellen wird und mir geraten mich darauf vorzubereiten.
Das habe ich dann natürlich auch gemacht und das hat mir sehr geholfen.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.