Solicité el puesto en persona. El proceso duró 1 semana. Acudí a una entrevista en TP (Rabat) en sept 2018
Entrevista
The interview for the customer service position at the call center lasted about half an hour and took place in a private conference room. The interviewer, a manager at the call center, began by asking about previous customer service experience and why I was interested in this particular role. The interviewer then asked her a series of questions about her knowledge of Microsoft products and services, which I answered confidently and accurately. In the final portion of the interview, the interviewer asked me to describe a difficult customer situation and how she would handle it. I provided a thoughtful and thorough response, demonstrating my ability to handle challenging situations with tact and professionalism. Overall, I felt that the interview went very well.
Preguntas de entrevista [1]
Pregunta 1
Tell me about your customer service experience. Why are you interested in this customer service position with Microsoft? What do you know about Microsoft products and services? Can you provide an example of a time when you had to resolve a customer issue? Describe a difficult customer situation you've encountered and how you handled it.
3 Telefonate und 2 Test.
Die Mitarbeiterin hat mir vorher gesagt welche Fragen(nicht alle aber 2/3) sie stellen wird und mir geraten mich darauf vorzubereiten.
Das habe ich dann natürlich auch gemacht und das hat mir sehr geholfen.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.