Three different people called me being confused about whose candidate I might be after me applying for several vacancies. The last lady has given me a good option to consider and was very fast at her reactions. but soon after our first communication, she sent me an email saying she can't take me as a candidate because I am registered with someone else. still hoping that they call me back.
Preguntas de entrevista [1]
Pregunta 1
I think it was a pre-interview, so the main questions were about my permission to work in Europe and my readiness to relocate.
3 Telefonate und 2 Test.
Die Mitarbeiterin hat mir vorher gesagt welche Fragen(nicht alle aber 2/3) sie stellen wird und mir geraten mich darauf vorzubereiten.
Das habe ich dann natürlich auch gemacht und das hat mir sehr geholfen.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.