Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en TP (Gateshead, Inglaterra) en dic 2017
Entrevista
Had a brief explain of teleperformance and what they do. They asked us what we thought we would be doing for HSBC, which our answers were incorrect. What you'll actually be doing is more like Market Research Collection, basically taking customer concerns about the changes that HSBC are wanting to do (that's it!). We had to do a role play on selling a holiday and collecting data and reading scripts. It was fine, but it felt more like you were going for a sales role rather than a inbound-only non-sales customer service advisor position.
The interview process was tedious with lot of online sections. We had about 4 assessments and in person interview. Our language fluency was tested. The test comprised of Grammar, Vocabulary, Comprehension and Understanding. The test was based on English and French.
Interview process very easy. Basic questions, they need people, so nothing special to mention here. I had a few tests to pass (language test, French in my case, typing speed..) I’ve spoken with a french speaker from HR, she was explaining to me life in Athens (well she “forgot” to mention how difficult is it to find an accommodation with such a low salary). We also had a quick chat in English. They took care of the flight expenses, taxi at the arrival and the first week’s hotel expenses.
Acudí a una entrevista en TP (Manchester, Inglaterra)
Entrevista
Was straight forward amd to the point. Very clear on expectations of the job role amd what it entailed. Took the position as I was impressed by the micro management