Solicité el puesto a través de una agencia de empleo. El proceso duró 1 día. Acudí a una entrevista en TP (Burwood, Victoria) en mar 2017
Entrevista
Teleperformance Australia brings in groups of Customer Care Advisors for interviewing. We were given a presentation by HR Manager and asked to introduce ourselves (i.e. Usual 'Tell us about yourself' scenario but in a group setting).
I'm undergoing training at the moment and it is quite challenging. Teleperformance Australia are extremely strict on Intellectual Property side of things. So if you want to take some training material home to have a look over in your spare time (say over weekend or weekday night for 1-1.5 hrs), it is a big 'No No'. Good thing is that trainers at Telelperformance Australia, encourage you to ask any questions the trainee may have. As the team leaders and trainers say 'There is no such thing as a silly/stupid question'. I felt mentally cooked at the end of a day of training. Also does not help that they keep assessment quizzes at the end of the day as oppose to start of the day.
If you've had Customer Care/Call Centre experience before then this is a good place to work because with the training they provide it better enables you to 'bridge the gap' and will likely enable you to settle into the customer care/call centre role better. If not, it is tough going,
Preguntas de entrevista [1]
Pregunta 1
Three modes of interview testing.
1. Psychometric, Logic testing, Operating System skills testing, Web-browser skills and typing speed testing
2. Scenario-based testing, i.e. You're presented with a problem and you have to guide customer through to resolution of problem
3. One-on-One interview - Basic questions asked at this stage, availability to work based on roster, if you need any leave 3-6 months from start of employment, do you have a car available, any questions that the candidate has about the role
Envié una solicitud electrónica. Acudí a una entrevista en TP en mar 2026
Entrevista
They contacted me with a group zoom meeting. After dividing us in smaller groups and ask if we want the job after providing information about it. They also check internet connection and provide paperwork to fill out.
Nice process good work, two chats initial salary 25 ctc in-hand 22, i don't know what else to add , already added 30 words in this box but need to keep on adding
Preguntas de entrevista [1]
Pregunta 1
About yourself, why should we hire you, technical questions
Solicité el puesto en persona. El proceso duró 2 días. Acudí a una entrevista en TP (Cebu City) en dic 2024
Entrevista
It was nerve-wracking at first but the interviewer was patient and professional in handling my responses. It became comfortable as the interview progresses because of how conversational the flow of our exchange of words are.