two rounds communications and one technical. one telephonic and basic computer knowledge test they probe about different situations like how you came here, tell about a fav movie of yours, how did you apply, previous experience etc. followed by one telephonic by a manager on the floor, he ask about basic process and computer knowledge which a technical support agent in a BPO should know, like how to operate windows etc etc. then one basic english test on computer which was easy in which they test basic english knowledge, writing and speaking.

Good, efficient process. No time waster, just enough checks required for the job. They finished the entire process in a day and offered me the very day. I joined the training in a week. There was a typing speed test and basic computer skills test.