I applied online through indeed on 1/18. I was later contacted by a recruiter on 1/21 to schedule the initial call. The first call took place with the same recruiter on 1/27. She asked me questions about my background, questions about my current employment, who my typical clients are, how long I have been in the industry, why TIAA-CREF, and then explained the hiring process (which is 9-10 weeks). She told me she thought I would be a great fit for the position and said I should hear from them within the next week. Later that day (1/27) I was contacted by another recruiter to setup a call with the hiring manager, which took place on 2/02 and lasted about 45 minutes. The hiring manager told me he felt I would be a great fit and said the next step would be a face-to-face meeting at his local office, then after the face-to-face I would have another call with a peer hiring manager from another office. They skipped the face-to-face meeting at the local office and had me spend another 45 minutes with another hiring manager which took place on 2/09. Next on 2/16 they had me complete their background questionnaires, credit check and background check forms. After passing the background check I was scheduled for a face-to-face role-play on 2/29. On 2/22 I was called by the second recruiter stating the role-play was today and NOT on the 29th. After proving to the recruiter by forwarding him his emails that the role-play was never scheduled for 2/22 and in fact 2/29 was the date, they told me they would do their best to keep it scheduled for 2/29. A week later (on 2/29) I went to the local office and completed the role play (which lated about an hour and a half). During the role-play I was handed a sheet that had information that would be obtained through the TIAA-CREF database and information that would be potentially obtained through a discovery call. I had to then act out how my first meeting would go. After the role-play I was given feedback from the hiring manager and his peer (who viewed the role-play via webcam as an observer). They told me they would like me to come back for a second role play on 2/29 and then contacted me again on 3/10 saying they are going to pursue other candidates and asked that I reapply later in the year for a different position. My overall experience went well although I was devastated that I was not offered the position or even the chance to come back for a second role play. I would recommend this company to anyone who is willing to go through a long process and jump through all their hoops. My final advice is not to place all your eggs in their basket. Best of luck to anyone/everyone else that wants to pursue a WMA career with TIAA.