Solicité el puesto a través de la recomendación de un empleado. El proceso duró 1 semana. Acudí a una entrevista en TIAA (Dallas, TX) en sept 2020
Entrevista
Basic interview, only one interview for the job, call center role, pretty easy questions. They asked me a lot of skills questions and also a lot of personality and behavioral questions. It was a good interview.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to do something without supervisor assistance?
Straight forward, brief, friendly. Followed STAR method for interview process. Come prepared, questions were as expected. No surprises, super nice building. Panel interview with 2 interviewers. Short tour of building after interview.
Envié una solicitud electrónica. Acudí a una entrevista en TIAA (Frisco, TX) en mar 2026
Entrevista
The phone interview went well and the assessment was straightforward even though they moved on to another candidate I did not get a chance for an in person interview. I learned a lot but have to wait a year to reapply for the same role but afterwards, I got a link for how to get certified with SIE I picked the non experienced required role so I would be trained for 19 weeks (5 months) 4 days in and one day at home. Then after training it would be 3 days in and 2 days at home so the set up seemed promising.
Preguntas de entrevista [1]
Pregunta 1
a time I worked with someone difficult and my strategy to resolve the conflict
Two managers, simple customer service questions, hardest questions were the behavior ones specifically, "tell me about a time you had to empathetic towards someone" "tell me about a time you had to deliver bad news"