They use the S.T.A.R. method for all candidates. Situational examples such as ... Describe a time when you had to go above and beyond to assist a customer and overcome an objection? They also do a mock phone call. The hiring manager pretends to be a customer and you are the sales rep. They leave you in the interview room alone with a phone and you have to turn the call around into a sale. The manager(customer) calls in to cancel service and go to Charter for a better price. You must ask qualifying questions then turn around the call and let them know that TDS is going to give them a better plan to fit their needs. Make sure you say "Mr. Customer, you mentioned you had computer problems, I am going to provide this anti virus to clean out your cpu. Ask for the SALE!