I first applied for this position on Jan 12th (2009). On Feb 5th I registered with a Kansas Workforce Center and reapplied for the position through the workforce center. I received an e-mail asking me to take two assessment tests online. I don't remember what these tests were anymore, although one of them was titled "T-Mobile Contact Center Virtual Scenario", so I believe I responded to some virtual customer calls (I think they were presented in audio). I took my assessment tests on Feb 6th, the day after my second application. Just after I completed the assessments, I received a phone call requesting a telephone interview. They set my phone interview for Feb 17th, now 11 days away. Meanwhile, I was asked to fill out a job application online. The personal references section instructed us to list only supervisors, and I had to come up with two names. The day after my phone interview, I received an E-mail stating "we have identified other candidates who more closely meet our requirements at the present time". I heard nothing further from T-Mobile.

It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.