Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en T-Mobile (Richmond, VA) en ene 2014
Entrevista
I applied online for T-mobile call center. I was contacted 7 days later via email to participate in what is called "A day in the life". A recruiter gave us a very detailed presentation on what they do at t mobile, the many benefits they offer, what to expect in the interview, salary, training schedule, dress code (there isn't one), several shifts they have, and bonuses. Then the recruiter gave us a tour of the building. A day in the life lasted 1 hr and 30min. The recruiter answered all questions. It was very informative. When it was over the recruiter let us set up an interview that was suitable to our schedule.
The first impression I had when I walked in was that it is a very relaxed an happy environment. Every one was polite. They provide a fun, relaxed, and happy environment. They do not have a dress code. They want you to be comfortable. As long as you are professional with the customers. Does not seems like they have upper management hovering over their every move. Pretty much a self motivated work place.
The interview was basic. Not as bad as I thought it would be. I was interviewed by a coach. First part I listened in on 2 phone calls then went to another room where the coach asked me 5 Behavioral Questions and Finally we did role play. It was a phone in the interview view room he went else where and called. Basically he pretended he was a customer calling and I was the representative. I think that went great!
All in all it went well. Quick process. Happy people. Tmobile seems like a great company to be a part of.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you didn't agree with a policy that your manager put in place and how did you handle it? Tell me a time you delt with a difficult situation. Tell me a time when you were in a stressful situation and did you handle it.
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
