Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en T-Mobile (Lenexa, KS) en ago 2009
Entrevista
I applied on the t-mobile website for a call center customer service position. After completing the online application I was sent a link to a testing site by previsor.com. The test consisted of a 4 calls in a virtual call center. It was very awkward and not realistic. I was expected to field the 4 calls on the spot - without any training. Every action was timed, typing speed and accuracy was evaluated, and after the four calls there was a 40 question survey and then another 40 question survey.
Preguntas de entrevista [2]
Pregunta 1
Would your family expect you to take a call center job at tmobile
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
