Applied online, process took 1 month. Interviewed at Sutherland (Windsor Ontario), July 2018. Online Assessment Phone Interview (Technical) After 1 week, face to face interview with manager, got the offer on the spot. They are very friendly.

In the initial interview they will be assessing you and what you know regarding the position. After initial, you would be asked to perform a mock call where they will see how you will handle the call and your vocabulary. Lastly, in the final interview you will be asked some personal question.