There is a recruiter phone screen where you will discuss work history. The recruiter will ask you what you know about their company and ask two situational behavior questions. The two questions asked were 'Tell me about a time you coached an employee to success' and 'tell me about a time you coached an employee and were not successful.' After the phone screen, you will wait for the hiring manager to decide if your experience makes it to the first round of interviews. The interview was in a zoom meeting with a manager and director of their customer care department. You're asked situational questions, This is as far as I made it. The director was rude, she was clearly working on other tasks while in the interview. She was disinterested from the start. Go in with an overly confident attitude, be very positive, smile, and be fake. You can tell they need a robot that will fall in line.