Envié una solicitud electrónica. Acudí a una entrevista en Support.com
Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud
Solicité el puesto a través de un captador. El proceso duró 2 semanas. Acudí a una entrevista en Support.com (Roanoke, VA) en mar 2013
Entrevista
Ad in Craigslist for work from home position/ Sent email inquiry/ Recruiter sent flow chart for me to read/ sent back answer to his questions/ Set up phone interview for next day/ Asked me basic customer support questions and wifi connectivity questions/ Next interview was longer on phone with HR/ emailed i9 and other paperwork/ Filled it out, mailed it back both email and snail mail with notorized signatures/ and received contract and and start date. all this in about 2 weeks
Preguntas de entrevista [1]
Pregunta 1
If you had an irate customer who was hostile and you needed to transfer them to another department, how would you do it?
I applied online and immediately received an email asking me to set up an interview time. the next day I had a recruiter call me at home. He was very upbeat and friendly. He asked me questions like, "Name a time when you had to deal w/ an irate customer. How did you handle it?", "How would you tell someone who has never used the internet to connect their wifi?",'In your own words, what is great customer service?". I can't remember them all but I do know that he asked a lot of technical questions about the internet obviously. Also, you have to be in front of your WORK pc during the interview. He had me look up the weather in some other country and to google a few more things-mostly just questions that require you to do some research. When he was finished he said that he would be in touch. An hour or 2 later he called back and told me I had been selected. He gave me some basic info about training which takes 6 weeks to complete and you do get paid for it,$8.50 per hour. By the last 2 weeks of training, Nesting, we were taking live calls.
Preguntas de entrevista [1]
Pregunta 1
What do you consider to be great customer service?
Envié una solicitud electrónica. Acudí a una entrevista en Support.com
Entrevista
The interview process required a computer test and a video interview. The computer test was not difficult for a person with adequate computer skills. The interview was nice and easy to talk to. The interview process was fast and hired me immediately.
Preguntas de entrevista [1]
Pregunta 1
They asked why I would like to work for their company as an RST
Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Support.com (Houston, TX) en ene 2019
Entrevista
Interviewed and got offered the job the same day. I had to run software on my computer to make sure that my system complied. I was asked a variety of questions on experience.